Frequently Asked Questions

Attendees are welcome to take photographs and videos for personal use during the event and we encourage you to post content on social media; we encourage you to tag us in to your content.

Photography and filming of individuals e.g. cosplayers, guests, hosts, should only be taken with their consent. Please be courteous and ask beforehand.

Photography and filming for commercial use, including YouTube channels or similar, is strictly prohibited, unless you are a designated showcaser or otherwise part of the event organisation. Professional photographic and filming equipment will not be allowed unless agreed in advance. If you have professional equipment without a pass you will be asked to leave. 

If you are a content creator and would like to record footage at Timeless Gaming Convention, please contact us prior to attending to apply for a Content Creator Pass/Media Pass.

As well as all the games you can play, we have two stages with seminars, Q&A’s, keynote speakers and gaming challenges – please check the what's on page as its being updated regularly with the schedule of the day and who is on.

Yes you are more than welcome to – in fact we encourage it because we are doing a cosplay showcase so you can show off your costumes - please note we do not have changing facilities on site.

Yes, there are multiple bars that serve alcoholic and non alcoholic beverages and a variety of food, which will be open all day. – Please note you cannot bring your own food and drink into the venue.

Special Requirements

We aim to be as inclusive as possible, please feel free to contact us with any questions or concerns. 

Baby Changing Facilities

There are baby changing facilities in both male and female toilets around the venue. 

Wheelchair Access

Disabled toilets are available, and the majority of the site has wheelchair access. However, it should be noted that there are alternative routes to get to some areas, and there are a couple of small areas that do not have disabled access. 

Carers Pass

We of course have free carers tickets - however, in the interest of security and health & safety, we request that you order a special carers pass (free of charge) according the following process.

• Please order the ticket for the guest as required
• Contact Timeless through either our social media or player1@timelessgaming.co.uk with your order number and proof of carer (eg access card or PIP letter).
• We will then give you a code and a link to the carers ticket, which will make this ticket free to order for the carer.

If you wish to contact us about covering event please email us player1@timelessgaming.co.uk

We suggest children from the ages of 5+ will enjoy this event as much as adults. That said, we understand that people may want to bring their children, which is why we have allowed free entry for children under 5. There are also baby changing facilities on site. 

Please note that all children under 16 need to be accompanied by an adult. If they are not they will not be allowed entry.

All tickets are virtual. Please bring your order number (AT****** number) on the day and we will give you your pass(s). There are no physical tickets, so you will not be posted tickets in advance, nor will you be required to pick up tickets in advance of the event. 

If you have any questions, please feel free to contact us at:

player1@timelessgaming.co.uk

Please note that tickets are nonrefundable as per our Terms & Conditions.

Upgrading to VIP

If you have purchased a standard ticket and would like to upgrade to a VIP ticket, please follow this process:

• Contact Timeless through either our social media or player1@timelessgaming.co.uk with your order number. 
• We will then give you a code and a link to the upgrade ticket, which will make this ticket reduced to £30.00.

If the upgrade ticket is purchased without a code, you will be given a VIP ticket, but as per our Terms & Conditions we are unable to offer any refunds if purchased in error.